Refund policy
Last updated: 11 October 2026
If your order arrives damaged, faulty, not as described or does not arrive, you are covered for 30 days from delivery. This policy applies to customers in the United States, United Kingdom, United Arab Emirates and Saudi Arabia, and it does not affect your statutory rights under the consumer laws of your country.
Cancelling an order
You can cancel your order at any time before it is dispatched and receive a full refund, including shipping. Once an order has been dispatched it can no longer be cancelled.
Change of mind
We do not offer refunds or exchanges if you simply change your mind, ordered the wrong size or colour, or no longer need the item. Please check product details carefully before ordering.
UK customers: under the Consumer Contracts Regulations you have a legal right to cancel within 14 days of delivery. To use it, tell us within 14 days and return the item unused and in its original packaging within a further 14 days. Return postage is paid by you. We refund the item price and the original standard shipping within 14 days of receiving the item back.
Damaged, faulty or wrong items
If your item arrives damaged, does not work, is not as described, or is the wrong item, contact us within 30 days of delivery with your order number and clear photos or a short video showing the problem. We will offer you a full refund or a free replacement, whichever you prefer. You do not need to send the item back.
If an item develops a fault after 30 days, contact us. We will replace it, or refund you if a replacement is not available. Your legal rights for faulty goods (for example, under the UK Consumer Rights Act 2015 and UAE consumer protection law) remain in full.
Orders that have not arrived
If tracking shows your parcel is lost, or your order has not arrived within 25 business days of placing it, contact us. We will send a replacement or give you a full refund, whichever you prefer.
Import duties and taxes
Our prices include import duties. You should not have to pay anything on delivery. If a carrier asks you for duties or customs charges, send us the receipt and we will reimburse you in full.
How refunds are paid
Approved refunds are paid to your original payment method within 14 days of approval. Your bank or card provider may take a further 5–10 business days to show the credit on your statement.
How to request a refund
Email danishastoreuk@gmail.com or WhatsApp +44 7723 350640 with:
- Your order number
- The item(s) concerned
- The reason, with photos or a video of the problem
We reply within 1–2 business days.
Before you contact your bank
Please contact us before opening a dispute or chargeback with your bank or card provider. We resolve most issues within 48 hours, which is much faster than a bank dispute. This does not limit your right to contact your bank.