Refund policy
Refund and Returns Policy
Contact Us
At Danisha Store, we are committed to providing excellent customer service. If you have any questions or concerns regarding our refund and returns policy, please contact us at danishastoreuk@gmail.com or via WhatsApp at +96895812687, and we will do our best to assist you.
Refund and Returns Period
Our refund and returns policy allows for returns within 7 days from the date of purchase. If more than 7 days have passed since your purchase, we may not be able to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition as when you received it. Additionally, it should be in its original packaging. A receipt or proof of purchase is also required to complete your return.
Refunds
Once we receive your returned item and inspect it, we will send you an email to notify you of the receipt and the approval or rejection of your refund request. If your request is approved, the refund will be processed, and a credit will be automatically applied to your credit card or the original method of payment within the following 7 days.
Late or Missing Refunds
If you haven't received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank, as there may be some processing time before the refund is posted.
If you've completed these steps and still haven't received your refund, please contact us at danishastoreuk@gmail.com or via WhatsApp at +96895812687.
Shipping Returns
To return your product, please mail it to the following address:
Danisha Store
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ
You will be responsible for a $10.00 flat rate return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and a 5% restocking fee will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location. If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We will only replace items if they are defective or damaged. If you need to exchange an item for a different size, please email us at danishastoreuk@gmail.com or contact us via WhatsApp at +96895812687.
Order Cancellations
Customers can cancel their order and receive a full refund within 24 hours of placing the order. After 24 hours, the order cannot be canceled.
Need Help?
If you have any questions or require further assistance related to refunds and returns, please don't hesitate to contact us at danishastoreuk@gmail.com or via WhatsApp at +96895812687.